ORDERS AND SHIPPING

  • Where is my order?

    Once your order ships, you’ll receive a tracking link. If you haven't received one or it's delayed, contact us at info@mishmash.world.

  • Where is my email confirmation?

    Your confirmation email should arrive within a few minutes of ordering. If you don’t see it, check your spam folder or contact us.

  • Can I change or cancel my order?

    We process orders quickly, but if you need to make changes or cancel, email us ASAP at info@mishmash.world. If your order has already been dispatched, we won’t be able to make changes.

  • Where do you ship to?

    We ship worldwide! Whether you’re in London, LA, or Lisbon, we’ll get your MishMash pieces to you.

  • How much is shipping?

    See our Shipping & Delivery Policy

  • Can I track my order?

    Absolutely! Once your order ships, we’ll send you a tracking link so you can follow its journey.

  • What if my order is delayed?

    If your order hasn’t arrived within the estimated timeframe, please allow an extra 2-3 days. If it’s still missing, contact our team at info@mishmash.world.

RETURNS & EXCHANGES

  • How do I create a return?

    Email us at info@mishmash.world with your order number and reason for return. We’ll send you the return instructions.

  • What if my item is damaged?

    We’re sorry! If your item arrives damaged, contact us at info@mishmash.world within 7 days with photos, and we’ll sort it out.

  • What's your return policy?

    Please see our Returns & Refunds Policy here.

  • Can I exchange an item?

    Currently, we don’t offer direct exchanges. If you’d like a different size or style, return your item and place a new order.

  • Are returns free?

    UK returns are free. For international returns, shipping costs are the responsibility of the customer

PRODUCTS & SIZING

  • What size is correct?

    Our pieces have a relaxed, oversized fit. For a more fitted look, we recommend sizing down. Check our size guide for details.

  • Will you restock sold-out items?

    Our drops are limited runs, but if we restock, our email list gets first dibs—sign up to stay updated!

  • How do I care for my MishMash pieces?

    To keep them looking fresh:

    • Wash cold & inside outA
    • void tumble drying
    • Iron inside out (if you must!)

PAYMENTS AND DISCOUNTS

  • What payment methods do you accept?

    We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible payments.

  • Do you offer discounts?

    We run exclusive discounts for our community—sign up for emails to get access!

Still need help?

Reach out to us at info@mishmash.world or DM us on Instagram @mishmash.world. We’ll get back to you ASAP!